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Terms And Conditions

Terms and Conditions for Hello Food - Food Delivery App

Last Updated: December 25, 2024

Welcome to Hello Food, a food delivery service that connects users with local restaurants to deliver fresh meals to your doorstep. By accessing or using the Hello Food application (the "App") and/or website (the "Site"), you agree to be bound by these Terms and Conditions (the "Agreement"). If you do not agree with these terms, you should not use the App or the Site.

1. Acceptance of Terms

By downloading, installing, or using Hello Food's services, including its website, mobile applications, and any associated features (the "Services"), you agree to comply with and be bound by these Terms and Conditions.

2. Eligibility

You must be at least 18 years of age to use Hello Food. If you are under 18, you may only use Hello Food under the supervision of a parent or legal guardian who agrees to these Terms and Conditions.

3. Account Registration

To use certain features of Hello Food, you must create an account. You agree to provide accurate, current, and complete information when registering and to update your account information as necessary. You are responsible for maintaining the confidentiality of your account and password, and you agree to notify us immediately of any unauthorized use.

4. User Responsibilities

By using Hello Food, you agree to:

  • Provide accurate, up-to-date, and truthful information.
  • Use the service for personal, non-commercial purposes only.
  • Abide by all applicable laws and regulations regarding online transactions, including but not limited to payment and consumer protection laws.
  • Not engage in any activity that could damage, disable, overburden, or impair the performance of the App or the Site.

5. Orders and Payments

  • When placing an order through the Hello Food app or website, you agree to pay for the total cost of the items, delivery charges, and any applicable taxes.
  • Prices displayed on the App or Site are subject to change. Payment is required at the time of order.
  • Hello Food accepts various payment methods, including credit cards, debit cards, and online payment systems. By using these services, you authorize Hello Food to process your payment.

6. Delivery

  • Hello Food partners with third-party delivery drivers (the "Delivery Partners") to deliver orders. Estimated delivery times are provided as a guideline, but may vary depending on factors like location, restaurant preparation times, and weather conditions.
  • You are responsible for ensuring the accuracy of the delivery address. If an order is undeliverable due to incorrect information, you may be charged additional fees or your order may be canceled.

7. Restaurant Listings

  • Hello Food lists restaurants and their menu items on the App and Site. While we make efforts to ensure the accuracy of restaurant information, we do not guarantee the availability or quality of the items listed.
  • All restaurant listings, menus, prices, and services are subject to change without notice. If you encounter any issues with your order, you should contact customer support for assistance.

8. Cancellation and Refunds

  • You may cancel an order within a reasonable timeframe before the order is prepared and dispatched. Once the order is confirmed and in progress, cancellations may not be possible.
  • Refunds may be issued under specific circumstances, such as incorrect orders, incomplete deliveries, or quality issues. Contact Hello Food customer support for assistance.

9. User Content

  • By submitting any content to Hello Food, including reviews, ratings, or feedback, you grant Hello Food a non-exclusive, transferable, and royalty-free license to use, modify, and distribute such content.
  • You are solely responsible for the content you post and agree not to post any content that is illegal, harmful, or offensive.

10. Privacy

Your use of Hello Food is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review the Privacy Policy for details on how we manage your data.

11. Prohibited Activities

You agree not to engage in any activities that:

  • Violate any local, state, or national laws.
  • Involve fraud, identity theft, or any form of illegal or harmful conduct.
  • Interfere with the operation of the App or Site, including by introducing viruses or malicious software.
  • Exploit any vulnerabilities or attempt to gain unauthorized access to Hello Food’s systems.

12. Disclaimers

  • Hello Food does not guarantee the accuracy, completeness, or reliability of the information provided by third-party restaurants, delivery drivers, or other users.
  • The Services are provided “as-is” and without any warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

13. Limitation of Liability

  • Hello Food’s liability for any claim arising out of the use of the Services is limited to the total amount you have paid to Hello Food for the services in question, excluding delivery charges or taxes.
  • We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of profits or personal injury.

14. Indemnification

You agree to indemnify and hold harmless Hello Food, its affiliates, employees, and agents from any claim, demand, liability, loss, or expense arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

15. Amendments to Terms

Hello Food reserves the right to modify or amend these Terms at any time. Any changes will be posted on the App or the Site, and your continued use of the Services after such changes indicates your acceptance of the new Terms.

16. Termination

Hello Food may suspend or terminate your access to the App or Site at any time, for any reason, including for violating these Terms and Conditions. Upon termination, you must immediately cease using the Services.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Hello Food operates. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

18. Contact Information

For questions or concerns regarding these Terms and Conditions, or to report any issues with the App or Site, please contact us at:

Hello Food Support Team
Email: support@hellofood.us
Phone: +8801868859611
Address: Chattagram